Cancellation Policy

Cancellation Policy


  • All cancellations and transfer requests must be received via our online cancellation form or call our office at 919-855-0422 if you need assistance canceling a class.
  • There will be no refunds for any portion of a class that is missed due to personal schedule conflicts.
  • Full credit/transfer/refund if Teamworks Dog Training cancels an entire session of a class.
  • Credit vouchers will be given in the event that a single class is missed due to inclement weather or instructor illness and cannot be made up on the same time and day the class was originally offered.  If a make-up class is offered on the same time and day that the class was originally offered, but the student cannot attend due to personal schedule conflicts, no credit will be given.
  • If an instructor or administrator recommends a transfer to a class that is more appropriate for the dog, the refund will be prorated, based on the number of classes actually taken.  The transfer fee will be waived in this case.
  • If the student requests a transfer due to reasons other than an instructor recommendation, the policies below apply.
  • If a student requests a transfer before a class begins, a 10% fee will apply.  If a student requests a transfer after a class begins, a 10% fee will apply and the credit toward the new class will be prorated, based on the date of the cancellation request.
  • If a student cancels a class 14 calendar days or more in advance of class start date, a 15% non-refundable processing fee will apply to the refund.
  • If a student cancels a class less than 14 days in advance of class start date, a 20% non-refundable processing fee will apply to the refund.
  • If client cancels after the start date, the refund will be prorated based on the date of the cancellation request, and 25% non-refundable processing fee will apply to the refund.

Transfer or Cancel a Class

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